Experiment 01
Review Optimiser
Can automation help small businesses build trust without adding more work?
Current phaseMarket and workflow testing
The question
Could reputation management, customer communication and business data be combined into a simple system that helps small businesses improve their online trust signals?
Why I became curious
Many small businesses depend on customer reviews but do not have the time or systems to consistently request, monitor and respond to them.
What I built
- The positioning
- Customer journey
- Website
- Review audit concept
- Outbound nurture sequence
- Payment flow
- Reputation-management workflow
- Supporting automation
What I used
- Lovable
- Lovable Cloud (Postgres, auth, storage)
- Zapier webhooks
- Instantly nurture sequences
- Claude (SEO and AEO agent)
- OpenClaw / Helena by Enrich Labs
- Google Business Profile reviews
- Resend email
What surprised me
The visible website and messaging were the easy part. The harder work was connecting the systems, validating the data, creating reliable handoffs and making the full journey feel simple for the customer.
What became harder than expected
The front end took two hours. Connecting the outbound agent to Instantly, and testing the sequencing, took four to five days.
What I would do differently
Design the data and handoffs first, then build the front end. I built the story before I built the plumbing, and the plumbing set the pace.
Key learning
Automation only creates value when the customer experience still feels coherent, trustworthy and human.
